How do I return an item?

Eligible merchandise purchased from Jeti USA may be returned within 30 days of when you receive an order. The merchandise must be in New and Unused condition and in its original packaging. Discontinued or “Close-out” items are not eligible for return. Please complete our Return form (see below) and include a copy of your invoice with any returned item. All returned items are subject to a 10% restocking fee. The restocking fee may be waived if the customer chooses a gift certificate as credit.

Please inspect all items when you receive them!!!
You must notify us about any damaged or missing items you receive within 7 business days from the date your package is delivered. No damage/missing part claims will be accepted after 7 business days.

Any eligible item purchased in our retail store may be returned within 30 days as long as the item is in New and Unused condition, in its original packaging and with the sales receipt. Items purchases in our store may be returned for exchange or gift certificate only.

Absolutely no returns accepted after 30 days!

Please download, print and follow the instructions on the Return Merchandise form below.

Return Merchandise Form (.doc)